Can I return my purchases if it doesn't fit me?
Yes, of course! We understand that not every creation suits everyone. Therefore, we accept all returns* that are unworn and unwashed, so long as their tags are unaltered and intact. Our return policy is within 30 days from the date of purchase.
How can I return the items?
Option 1 : Mail it back to Us!
How long is the processing time for my returns?
Returns will be processed within 14 business days (not inclusive of weekends and public holidays) from the date we receive your parcel.
We'll drop you an email update and provide you with a giftcard once your return has been processed.
Will I receive cash for my returns?
No, cash refunds are not provided for returns, Instead, an online gift voucher equivalent to the purchase price of the item(s) returned will be issued in your account. An email confirmation on the online gift voucher issued will be sent to you. The online gift voucher will have a one year validity.
Where can I find the return form?
You can find the return form here or at the bottom of the website. :)
Is there any penalty for my returns?
Rest assure! There will be no penalty charges or fees for your returns. The only possible cost for the returns is the postage costs.
How can I use my online gift voucher?
In your shopping cart, enter the online gift voucher code in 'Enter promo code' field and click ‘Apply’. The total payable amount will be updated once the online credit voucher has been successfully applied.
Can I extend the expiry of the only gift voucher?
Online gift vouchers are non-extensible, non-refundable and non-transferable.
What should I do if there's an error with my online gift voucher?
You may like to check the following :
Is there any delivery charge?
Good news! TNB is offering FREE DELIVERY for all local deliveries for now! Simply type LAUNCHFREESHIP in the promo code field and your delivery charges will be waived.
What is the delivery lead time?
Delivery lead time will be 3-5 business days once order is made.
Can I track my orders?
Yes, we are using Qoo10 Qexpress service. Click here to track your parcel now! :)
I have not receive my parcel, who can I look for?
Are there any restricted zones/areas in Singapore that you do not deliver to?
We will not be able to deliver to hotels, restricted camps, or any islands out of Singapore.
Are there any charges for redelivery?
Qexpress will contact you directly for redelivery. There will only be 1 redelivery by Qexpress, any additional redelivery will be charged to you directly. Therefore, please be sure to provide an address with someone available to collect.
I seem to have problems logging into my account. What should I do?
How do I create an account?
Do I need to sign up for an account to make a purchase?
No, you can checkout as Guest. :)
What are the available modes of payment?
We accept the following modes of payment :
How can I pay using my online gift voucher?
In your shopping cart, enter the online gift voucher code in 'Enter a promo code' field and click ‘Apply’. The total payable amount will be updated once the online credit voucher has been successfully applied.
Am I able to amend or cancel my order after confirmation?
Although we are unable to reverse the order once confirmed, we are pleased to inform you that you can do a return within 30 days from the date of purchase if the items are unworn and unwashed, so long as their tags are unaltered and intact.
What should I do if I receive a defective/faulty item in my order?
We apologise for the defective/faulty item sent to you. We will like to sort it out for you straightaway!
What should I do if I receive a wrong item in my order?
I am missing an item from my order, what should I do?
Fret not! Your missing item could be on its way! Do check your inbox to see if we have sent you an email on your missing item.